We received the salt lamp and balls. The light fixture didn't fit in the hole that is was supposed to We were told that it was out of spec and we should "play" with it to make it work. The balls did not get hot. They said maybe we can send you a better bulb! Don't you...Read more
I have a speech problem but I try to talk as fast as possible. I inquired about a blue glowing lamp and he informed me that there's no such thing. He DID say that there's a blue bulb, but as I went to explain the gift I received he cut me off by asking me if I wanted...Read more
I placed an order on Jan 15 and my card was charged that day. I received an email confirmation that my order would be shipped in a few days. Two weeks later I received an email saying they had received a shipment and were backlogged, please be patient. A month later I...Read more
Spiritual Quest Customer Care Review
I purchased lamps from Spiritual Quest with no issues. I later purchased bulbs. (5 bulbs for $10.00) Later the same day realized I already had some in stock. I called to cancel. The guy on the phone was extremely rude and short. Won't be buying from them again.
Delivery Service Review
I also ordered some salt lamps that were to be delivered in 3 to 5 days. Have left countless messages with no return calls. Turning to the Attoney General's Office for assistance.
I ordered a salt lamp from this company and it took 3 months to arrive! When I finally got it, the cord with the bulb to light it up broke within one month. I called and they said they would ship me a new cord, and I still havent received it. I just called to check the...Read more
I've never wrote a review. So I'm obviously very mad. The worst customer experience I've ever had. Richard has a passive aggressive mood disorder. Probably needs a salt lamp of his own to calm then f*** down. It took 8 weeks for our product to arrive. We spent 500...Read more
I placed an order with Spiritual Quest for salt lamps on December 28, 2016 and $252.00 was promptly deducted from my bank account. I have been trying to call them for over a week, ever department I try to connect to comes back with the message that the "mail box is...Read more
I didn't like
- I did not like their recent lack of customer support
Ordered in early December, never got shipping confirmation, got an email, finally on December 23rd, stating that it would be mailed out the next week, still nothing, sent another email, and a man calls, is very rude, in my opinion abusive and won't listen, and cancels...Read more
Hey everyone, if you're thinking about a salt lamp gift please don't use this company. A few things about Spirit Quest...they don't confirm stock with your order, they don't contact you about back orders, they don't care if you get you purchase within a reasonable...Read more
I wish I had of seen this page before spending $200 at this company! I have had an absolutely horrible time trying to get a replacement lamp when one of the lamps in a package deal I ordered did not show up. I was told they emailed me, but I check my email multiple...Read more
Worst company ever! I ordered a salt lamp as a Christmas present. No where in the order did it say how or what company it would ship with so I assumed USPS. Where I live I can not get mail at my house unless its FedEx or UPS otherwise I have a po box. Anyway I found...Read more
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