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I placed an order with Spiritual Quest for salt lamps on December 28, 2016 and $252.00 was promptly deducted from my bank account. I have been trying to call them for over a week, ever department I try to connect to comes back with the message that the "mail box is...
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Anonymous
Alison

Yea this "company" is garbage! I waited 3 months for my lamp, and when I called, they said it was on back order. I finally got it, and the cord to the bulb broke after a month...

1.0
I didn't like
  • I did not like their recent lack of customer support
#991345
Reply to reviews
Ordered in early December, never got shipping confirmation, got an email, finally on December 23rd, stating that it would be mailed out the next week, still nothing, sent another email, and a man calls, is very rude, in my opinion abusive and won't listen, and cancels...
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1.4
#984468
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Hey everyone, if you're thinking about a salt lamp gift please don't use this company. A few things about Spirit Quest...they don't confirm stock with your order, they don't contact you about back orders, they don't care if you get you purchase within a reasonable...
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rebahicky
rebahicky

I am furious with the treatment I have just received from them today, rude and abusive, don't want to deal with me, so cancel my order, after they admitted they were in th...

#976237
Reply to reviews
I wish I had of seen this page before spending $200 at this company! I have had an absolutely horrible time trying to get a replacement lamp when one of the lamps in a package deal I ordered did not show up. I was told they emailed me, but I check my email multiple...
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#974287
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Worst company ever! I ordered a salt lamp as a Christmas present. No where in the order did it say how or what company it would ship with so I assumed USPS. Where I live I can not get mail at my house unless its FedEx or UPS otherwise I have a po box. Anyway I found...
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1.5
#962984
Reply to reviews
I bought 2 salt lamp from Spiritual Quest with not much of a problem. the first on I bought I had to call Richard to see when it was going to ship two week after it was ordered . He was very adamant that a email was sent to me with a order number and I assured him I...
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Anonymous
Anonymous

I wish I had of seen this page before spending $200 at this company! I have had an absolutely horrible time trying to get a replacement lamp when one of the lamps in a package...

Anonymous
Anonymous

thanks for letting me know. I was going to buy a couple from them, but now ill just buy them at target. I'm surprised how rude and unhelpful he was to you, as a business own...

2.3
I didn't like
  • Very rude people
  • Customer service
#859420
Reply to reviews
I loved my Buddha domes from this company, though they were slow to ship. However, after waiting over 3 months for my 4 XL salt lamps, which were listed as between 12-15 inches, they arrived, and the largest, including the base, was just 10 inches (no larger than my...
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#814324
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I paid through paypal, almost 300.00. I called several times when my order never showed up. They would always promise, they will call right back, but to no avail, ever. It has now been over two months. Now when I call, it rings and rings, until someone on the other...
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Anonymous
Teresa C

Thank you for the warning. I was getting ready to purchase a very large lamp from them and now I know to keep looking.

Anonymous
Anonymous

Richard at Spiritual Quest is a horrible person. DO NOT take his word for anything! I've been trying to get money owed to me for over a year for a commission. Will be posting ...

I didn't like
  • Theivery
  • Taking my money
  • Steeling
#707303
Reply to reviews
Spiritual Quest 'salt caves' poor customer service and low quality
I had been doing business with Spriritual Quest for a few years buying the occasional low dollar item. My main initial interest was an herbal supplement called Protandim. I was buying 2 bottles a month, and I should have known who these people really were from this....
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Anonymous
Anonymous

Don't trust that you'll get your order, I think they have cash problems and hold onto other people's money!!

Anonymous
Anonymous

This company takes your money right away, act like they will fulfill your order and don't.I tried to get a refund and keep getting excuses and no response.I have to contact my...

2.8
I didn't like
  • Refund policy after the fact
  • Customer service
  • Manipulation
#694399
Reply to reviews

Spiritual Quest Customer Care Review

Spiritual Quest
#889107
3.4
Details
I purchased lamps from Spiritual Quest with no issues. I later purchased bulbs. (5 bulbs for $10.00) Later the same day realized I already had some in stock. I called to cancel. The guy on the phone was extremely rude and short. Won't be buying from them again.
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Delivery Service Review

Spiritual Quest
#837099
I also ordered some salt lamps that were to be delivered in 3 to 5 days. Have left countless messages with no return calls. Turning to the Attoney General's Office for assistance.
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